Refund policy
Return and cancellation policy
Ordinary returns
For ordinary, unused returnable merchandise, request a return within 30 days of the order date. Contact Great Lakes Graphic Supply before sending merchandise back so we can review the request and confirm return instructions.
Ordinary change-of-mind returns are declined when the merchandise value of an individual returned unit is $15 or less. For eligible merchandise valued above $15 per unit, approved change-of-mind returns have a $15 restocking fee for each individual returned roll, sheet, package or product unit. The fee applies per unit, not once per product line or once per order. The customer pays return shipping, and the original shipping charge is not refunded for these ordinary returns.
After an approved ordinary return is inspected, store credit or replacement merchandise will be provided under these terms rather than a refund to the original payment method.
Custom materials special orders and equipment
Custom-cut or custom-slit materials, special orders and equipment are nonreturnable for any reason, except where applicable law requires a remedy. This restriction does not remove rights or remedies that cannot lawfully be excluded.
Wrong damaged or defective merchandise
Contact Great Lakes Graphic Supply first if an item is wrong, damaged or defective, or if you need help with a warranty claim. Include the order number if available, the product details and a description of the problem. We will review the issue and coordinate with the manufacturer when appropriate.
The ordinary change-of-mind return window, restocking fee, shipping deductions and store-credit terms do not determine the remedy for wrong, damaged or defective goods. Applicable warranty terms and rights that cannot lawfully be excluded remain in effect.
Product-specific blade satisfaction promises
The existing "100% guaranteed satisfaction on blades" promise on the Graphtec 45 Deg. Blade, Graphtec 60 Deg. Blade and Graphtec 60 Deg. Blade - Red Holder listings remains in effect. The ordinary return restrictions in this policy do not remove or reduce those product-specific promises.
Customer cancellation requests
Contact us if you want to cancel an order. Customer-requested cancellations of ordinary orders that have not shipped or entered custom work receive store credit only, except where applicable law requires a different remedy.
Cancellation requests for custom-cut or custom-slit materials, special orders and equipment that have already been committed are handled case by case. We will discuss and confirm the outcome, including any refund or store credit, with the customer. Rights and remedies required by applicable law remain in effect.
This ordinary-cancellation rule does not replace a legally required refund for delayed or unshipped merchandise. If a website pricing error is discovered after an order, we will ask for approval of the corrected price. If the customer declines, the affected item will be canceled and refunded; a corrected price will not be charged without approval.
Contact for returns and order questions
Great Lakes Graphic Supply
1355 Logan Ave
Youngstown, OH 44505
Toll-free: 1-800-477-6275
Local phone or text: 330-747-6139
Email: fred@greatlakesgraphicsupply.com
Monday through Friday, 10:00 a.m. to 4:00 p.m. Eastern Time. Closed major holidays.